Step 1: Open the mWater Portal and click the Blue Signup Button
Step 2: You can create an mWater account a) using an email address, username, and password.
a) Fill all text fields in the window, then click the blue Signup button at the bottom. This will create your account for usage of the mWater site. You can begin working right away.
If you have been instructed to get your account by a survey Administrator, be sure to share the exact username with them.
It is important to note that for the Username field, users should input names rather than codes or titles.
It's important to check your email account used for the signup for the verification message which will complete the creation of your mWater Account. You can use the same account to work in the mWater Portal and the mWater Surveyor.
Change your username or password
Step 1: On the mWater homepage, click on your current username in the top right corner of the black banner. A dropdown menu with the options 'Logout', 'My Account', 'Report a Problem' should appear.
Step 2: Click on 'My Account' (highlighted by the yellow box). You should now see a window that lists the options to change your Username, Email, and Password.
Step 3: Click on 'Edit' (highlighted by the yellow box). You should now see a drop down lists options to change your Username, Email, and Password.
Step 4: Input the new Username and click on 'Save'. A dialog box reading 'Success' should appear.
Step 5: To change your Password, input your Old Password, then enter the New Password in the 'New Password' text box and again in the 'Confirm New Password' text box. Then click on 'Change Password'. A dialog box reading 'Success' should appear.
Please keep in mind that the system may take a few minutes to process your new Usernames and Passwords before showing in your account.
Change your email address
Step 1: Access the 'My Account' page (see Steps 1 through 2 above in the 'How to Change Your Username and Password' section for guidance).
Step 2: Delete the current email address in the text box and input the new email address. Then click 'Change Email'. A dialog box reading 'Success' should appear.
Please keep in mind that the system may take a few minutes to process your new email address before showing in your account.
Enable Email Two-Factor Authentication
Email 2FA makes your account more secure by requiring you to enter a code from your email inbox when you log in.
This is an optional feature, and can be set on your account page. An organization you are in may request that you turn on 2FA. You can also disable the authentication from the account page.
The account page contains the toggle for email two factor authentication
Delete your mWater user account
mWater is compliant with the latest data protection regulation including GDPR so you can always withdraw consent for personal data begin held. By clicking the button "Delete account and request removal of personal data" you will request the removal of the personal data including your user account from the platform. This includes the personally identifiable IP addresses and location information. To remove just your given name, family name, username or email address instead, please edit them manually above.
Step 1: Access the 'My Account' page (see Steps 1 through 2 above in the 'How to Change Your Username and Password' section for guidance).
Sept 2: Scroll to the 'Data' section of the page.
Step 2: Click the button 'Delete account and request removal of personal data'.
You will receive an email confirming the deletion of your user account information.
How to report a problem
If facing any login or account management issues, the 'Report a Problem' function will allow you to communicate the issue directly to the mWater team.
Step 1: On the mWater homepage, click on your current username in the top right corner of the black banner. A dropdown menu with the options 'Logout', 'My Account', 'Report a Problem' should appear.
Step 2: Click on 'Report a problem' (highlighted by the yellow box). You should now see a dialog box showing the email to which a reply will be sent and a text box to describe the problem.
Step 3: Describe the login or account problem by including:
How the issue happened
What you expected to see
What you saw instead
Then click 'Send'.
You should receive a response to your issue as soon as possible.
From the mWater Surveyor app
Create an mWater account
Open the mWater Surveyor and click on Signup
Enter your name, username, email address and a secret password.
Your username is how you will be referred to throughout the system.
Choose something that includes your real name so team members will know you
Avoid generic usernames such as Enumerator01, etc
Please check that your email address is correct before creating an account.
Create an mWater account using Google
when you Click on Login using Google or facebook
a new interface will open as shown in the image on the right.
Note lowSocial sign -in is nolonger supported in the app.
clicking on any of the options will return you to the log in page .
Logging in
You can log in with either your username or the email address on your account.
The app is always checking for updates. Sometimes you might be asked to restart if a new version is available. Always press OK .
Even if you close the app or restart the phone, you will stay logged in.
NOTE: YOU MUST BE ONLINE TO LOG IN
Confirming your email
When you first log in using your email, you will be asked to confirm the email you used to create the account.
This will be shown in a yellow notification on your home page.
Go to your email and look for a new mail titled "Email Confirmation." Click the link provided.
After confirming, you should no longer see the yellow notification on the home page.
Resetting your password
Enter your username or the email you signed up with
Press Forgot Password, then OK
Check your email for the reset code and enter it into the form
Enter and confirm your new password
Changing your email, password, username, etc
Open the app and click on Settings
Click on My Account
Select the item that you'd like to change to modify it
Note: In order to change your password through this interface you must enter in your current password. If you have forgotten your current password please use the steps in the section above called "Resetting your password"
Delete your mWater user account
Open the app and click on Settings
Click on My Account
Select "Delete account and request removal of personal data" at the bottom of the screen
