mWater Portal Resource Center

• Getting started
• How to create an account
• Frequently asked questions

About Us

• About Solstice
• About mWater
• About Stellar
• Work With Us
• mWater as a Digital Public Good

Policies

• Terms of Service
• Privacy policy
• GDPR
• Acceptable use
• Data security
• Independent penetration test
• Data collection ethical guidelines
• Open source policy

Using mWater

• Translate the mWater Portal
• Training Center
• Managing your Blues

Plan

• Creating and managing user accounts
• Two-factor authentication
• Using custom configs

Integrating water quality testing

• Integrating water quality overview
• mWater test kits
• Aquagenx Compartment Bag Test

Incorporating existing data

• Importing site data
• Importing survey designs
• Importing survey data
• Importing surveys from Kobo
• Importing data from Kobo
• Importing UTM coordinates

Prepare mobile devices

• Choosing a device
• Android setup

• Using organizations
• Using sites
• Site management
• Using the planning tool
• Using indicators
• Using documents
• How to do longitudinal/recurring data monitoring
• Geographical Administrative Boundaries

Train

• Training overview
• Training checklist

Deploy

Surveys

• Surveys overview
• Surveys>Design
• Surveys>Translate
• Surveys>Preview
• Surveys>Settings
• Surveys>Deploy
• Surveys>Assignments
• Surveys>Responses
• Surveys>Visualizations
• Surveys>Activity
• Surveys>Survey report
• Using conditions in surveys
• Using validation in surveys
• Using roster questions
• Using images in instructions
• Using the question library
• Using cascading questions

• Managing roles and permissions

Collect

• App overview
• App map caching
• App storage
• Asset Management
• Getting Started with Sanitation Assets
• Customer and Billing Management
• Creating an Asset System Dashboard
• Using Pipes
• Using Issues

Clean

• Using site approvals
• Deduplicating sites
• Using datasets

Report

• About Visualizations
• Using dashboards
• Using charts
• Using table of contents
• Using tables and datagrids
• Using pivot tables
• Creating maps
• How to copy/paste widgets
• Using filters
• Using expressions
• Advanced expressions
• Calculated data sources
• Optimizing Your Data Sources and Visualizations
• Using charts with relative date access
• Visualizing metadata
• Mobile friendly dashboards
• Downloading your data
• Using the mWater API
• The Integrator
• API quickstart
• Connecting to Excel
• Connecting to DHIS2
• Connecting AI assistants with the MCP server
• How to use AI in mWater
• Using mWater (a guide for AI agents)
• Bulk downloading photos
• Exporting data

Manage

• Data Dictionary
• Manage workflows
• Workflows: Technical documentation
• Workflow step-by-step: task management
• Workflow step-by-step: water point repair
• Workflow step-by-step: sanitation

Governments

• National water monitoring software
• What is a National Water Monitoring System?
• How to design a government WASH MIS
• How to choose a WASH MIS

Utilities

• What is a water utility management information system?
• How to choose a water utility management system: requirements checklist
• Water utility records: from assets to accounting
• Non-revenue water: where the water and the money go
• Water utility setup: first 30 days in mWater

Case studies

• Monitor water point functionality
• Monitor water quality
• Monitor the WASH sector
• Map and model piped water systems
• Track problems and repairs with issues
• Baseline surveys
• Prioritizing sites
• National MIS - Papua New Guinea
• Water utilities in Indonesia

Video Answers

• Browse all video answers

Government MIS

• How do you give districts access to their own WASH data?
• How do you build a national inventory of water points and facilities?
• Why record a facility as a site instead of just another survey response?
• How do you set up recurring monitoring rounds without starting over each time?
• What are the first steps to set up a new WASH monitoring programme?
• How do you keep a shared site registry accurate when many teams add to it?
• Who owns the data in a government monitoring system after the project ends?
• How can a platform this broad be free to use?
• What does the platform cover, from mapping to reporting?

Utility Management

• How can a water utility bill and collect for more of the water it supplies?
• How do you map an entire piped water system, not just its water points?
• How do you set up customer profiles, billing cycles and accounting for a utility?
• Which utility processes are worth turning into a workflow first?
• How do you map the individual pipes in a water network?
• How do you import existing GIS asset data instead of mapping it again?

Operations & Maintenance

• How do you track a borehole repair from report to resolution?
• What does a standardized repair process save a water utility?
• How do you turn monitoring data into work that actually gets done?
• How do you build a workflow from scratch, and when should you start from a template?
• How do you manage a process with dozens of steps and many people involved?

Sanitation

• How do you record sanitation assets so the data can be reused across institutions?
• Who can use the Sanitation Asset Standard?

Data Collection

• How do you create and deploy your first survey?
• How does data get from an enumerator in the field into the Portal?
• How do you make a survey ask only the questions that apply?
• How do you bring an existing questionnaire in from another system?
• How do you bring historical survey data in from paper or spreadsheets?
• How do you import site locations recorded as UTM coordinates?
• How do you clean monitoring data without losing the audit trail?
• How do you run one national survey in several languages?
• How do you reuse one standard list of regions and districts across every survey?
• Which formulas make a survey calculate things for you?
• How do you put a reference photo into a survey's instructions?
• How do you turn a shapefile of pipelines or zones into something you can import?

Dashboards & Maps

• How do you build a dashboard from your monitoring data?
• How quickly can you produce a shareable water point map?
• How do you let one dashboard serve every district and programme?
• How do you analyse data from several surveys together?
• How do you make a dashboard people can explore rather than just read?
• What do you do when a dashboard is too slow or times out?
• How do you find out what water infrastructure is already mapped in your area?
• How do you find out whether a place is at risk of river flooding?
• How do you give a programme its own website instead of sending people to the Portal?

Integrations

• How do you bring DHIS2 data into a WASH information system?
• How do you connect an external system without writing integration code?
• How do you feed your data into Power BI or Google Sheets?
• How do you take a full backup of your organisation's data?
• How do you let an AI assistant query your data safely?

Feature updates

• Feature Updates
• Introducing Horizon: flood & rainfall awareness
• Custom shapefiles
• Custom map grids
• Confidential data mode
• The deployment wizard
• Site approvals
• Population density overlays
• Using population data
• Spatial joins
• Water system management page
• Deduplicator
• Setting bar chart colors
• Copying and pasting widgets
• Organizations page
• Deploying surveys by link

Troubleshooting

• Surveyor app problems
• Surveyor app permissions
• Investigating lost surveys
• GPS settings and troubleshooting
• Synchronization troubleshooting
• Corrupted photo troubleshooting

• mWater Blog