How do you turn monitoring data into work that actually gets done?

Let the data start the work. A survey result, an overdue balance or a sensor reading can trigger a workflow that assigns the task, notifies the right people and tracks it to completion, so a finding becomes an action without anyone rekeying it.

Video: Introducing mWater Workflows: From Data to Action on YouTube

Why this matters

Almost every WASH programme has more data than it acts on. The reason is rarely analysis: it is that the person who could act never learns about the finding, or learns about it in a monthly report long after it mattered. Connecting monitoring to task management closes that loop, and it produces the evidence trail that lets a manager show a regulator or a board that problems are being resolved rather than merely recorded.

How to do it

  1. Identify the findings in your data that should always cause someone to do something.
  2. Create a workflow type for that response, with the steps, forms and roles it needs.
  3. Set the trigger, whether that is a survey submission, a system event such as an overdue balance, or a manual start.
  4. Deploy it to the teams who will carry it out, in the office and in the field.
  5. Use automations for assignment, notification and escalation so nothing waits on someone remembering.
  6. Report on the workflow data itself to see how much gets resolved, and how fast.

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